Terms & Conditions
TERMS AND CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. WE DRAW YOUR ATTENTION TO YOUR RIGHTS OF RETURN AND CANCELLATION IN CLAUSE 7 AND THE LIMITS TO OUR LIABILITY IN CLAUSE 8.
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Our Contract
1.2 By visiting our site and/or making a purchase, you engage in our "Service" and agree to be bound by these Terms and Conditions, including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.
1.3 Any orders placed by you and any purchases of goods from us (whether by phone, via our website, or through other means we may permit) are subject to these Terms and Conditions. A legally binding contract between you and us is formed when we accept your order by delivering the goods to you.
1.4 The processing of your payment and acknowledgment of your order (such as sending a confirmation email) does not constitute legal acceptance of your order.
1.5 We reserve the right to update, modify, or replace any part of these Terms and Conditions by posting the updated versions on our website. It is your responsibility to review this page periodically for changes. Your continued use of the website after changes are posted constitutes your acceptance of those changes.
1.6 By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have obtained consent from your legal guardian to allow any minor dependents to use this site.
1.7 You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any viruses, worms, or any other harmful code.
1.8 A breach or violation of any of these Terms will result in the immediate termination of your access to our Services. If you do not agree with any part of these Terms and Conditions, you must not access the website or use our services. If these Terms and Conditions are considered an offer, your acceptance is expressly limited to these Terms.
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Ordering
2.2 All orders placed by you and any purchases of goods from us are subject to acceptance (as described in Clause 1.3). We reserve the right to refuse or cancel your order for any reason, and we will not be liable to you or any third party in such cases.
2.3 When we accept your order, we are legally obligated to supply goods that conform to these Terms and Conditions.
2.4 We reserve the right, but are not obligated, to limit the sale of our products or services to any person, geographic region, or jurisdiction. This right may be exercised on a case-by-case basis. Additionally, we reserve the right to limit the quantities of any products or services we offer. All product descriptions, pricing, and availability are subject to change at our sole discretion, without prior notice. We also reserve the right to discontinue any product or service at any time. Any offer for a product or service made on this site is void where prohibited.
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Price & Payment
3.1.1. For international customers with valid VAT numbers, VAT will not be charged on your purchases. To qualify for this exemption, the following conditions must be met:
Account registration: Create an account on our website and provide your valid VAT number during registration. Once verified, VAT will not be applied to your orders.
Contact Us for Assistance: If you prefer not to create an account, you can contact us at info@acauto.ie and provide your valid VAT number. We will adjust your order accordingly (VAT may be zero, depending on your location and tax regulations).
Please note that we reserve the right to verify the validity of VAT numbers. If a VAT number is found to be invalid, VAT charges may apply according to local tax laws.
3.2 We reserve the right to update prices at any time. Prices for commodity goods may also change due to market conditions. However, we will confirm the current price with you before accepting your order. We are not obligated to accept orders for such goods and may limit order quantities. We will not be liable for any price changes, suspensions, or discontinuations of our services.
3.3 Occasionally, errors may occur in pricing or product descriptions. In such cases, we are not obligated to supply goods at the incorrect price or under the incorrect description. We reserve the right to correct such errors. We may cancel your order and refund the price paid, or we will contact you to offer the option to continue with the order at the correct price or description. If we are unable to contact you or you choose not to proceed, your order will be cancelled and refunded.
3.4 Full payment for the goods you order, including any applicable delivery charges, must be received before your order can be processed, unless we have agreed otherwise in writing.
3.5 Payments for website orders can be made using most major credit or debit cards by entering the relevant details on the checkout page.
3.6 By using a credit or debit card to pay for your order, you confirm that the card is yours or that you are authorized to use it.
3.7 All credit/debit card payments are subject to validation and authorization by the card issuer. If the issuer refuses to authorize payment, we will not accept your order and are not obliged to inform you of the reason for the refusal. We are not responsible for any charges imposed by the card issuer or bank.
3.8 We recommend that you do not share your payment card details or password with anyone, including us, via email. Subject to Clause 8.5, we are not responsible for any losses you may incur from transmitting information over email or an internet link. Any such loss is entirely your responsibility.
3.9 If you are a trade customer, you are responsible for all orders placed by your employees and for purchases made using cards issued to you (including Trade IE cards). We are not bound by any individual order limits you may set for your employees.
3.10 Trade customers may not withhold payment of any invoice or amount due to us, even if you have a right of set-off or counterclaim, whether alleged or actual.
3.11 Customers with an active account are granted 30-day payment period from the date of the invoice. For customers without an account, payment is due immediately upon receipt of the invoice. Failure to settle the invoice within the specified timeframe may result in late fees or account suspension.
3.12 Customers are responsible for keeping their account information up to date to ensure timely communication and invoicing. Any concerns or disputes regarding invoices should be sent to accounts@acauto.ie within 7 days of receiving the invoice.
3.13 Failure to meet payment deadlines may result in account suspension or other actions deemed necessary by the company.
3.14 Refunds, if applicable, will be processed in accordance with our refund policy. The company reserves the right to modify these payment terms and will notify customers of any changes in advance
3.15 Persistent late payments or failure to comply with these terms may result in termination of services and legal action, if necessary.
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Delivery & Title
4.1 We aim to deliver your order within the stated delivery time, usually within 14 days from the day you place your order, unless otherwise agreed. This is subject to clauses 6 and 12. In exceptional circumstances, delivery may take longer. We reserve the right to deliver your order in instalments.
4.2 All orders are shipped via DPD, our designated delivery partner, unless stated otherwise. Estimated delivery time within Ireland is 1-3 working days, and international delivery typically takes 2-7 working days. Standard delivery rates apply, based on destination and package weight, and will be calculated at checkout. If you require express shipping, please contact us directly for specific rates and arrangements.
4.3 Before placing your order, please review the delivery options on our website to confirm that we can deliver to your address. A valid signature may be required on collection or delivery. If you do not receive your order within the stated delivery time, you must notify us immediately. We strongly recommend that you do not begin any installation work until you have received and inspected the goods to ensure they are suitable for your purposes and free from defects or missing parts.
4.4 For health and safety reasons, and to avoid property damage, we can only deliver items to the exterior of a ground-floor location. If the item needs to be moved beyond this point, you will need to make your own arrangements at your own risk. We do not provide unpacking, installation, fitting, or waste removal services unless otherwise agreed in writing.
4.5 You must take reasonable steps to ensure that delivery can take place at the agreed time and location. If delivery is delayed or fails due to your actions (or lack thereof), we will attempt to arrange an alternative delivery date within 14 days. If delivery fails because of circumstances under your control, you will be responsible for the cost of re-delivery. If we are unable to arrange a re-delivery date, we may cancel your order and refund the amount paid for the goods.
4.6 Th risk and responsibility for the goods pass to you upon delivery or collection. You are responsible for the goods once they have been delivered.
- Availability
5.1 All goods are subject to availability. While we strive to maintain sufficient stock to fulfill all orders, if we are unable to supply or deliver the goods you have ordered and paid for, we will contact you using the details you have provided to discuss how you would like to proceed. At our discretion, we may fulfill part of your order with the available stock. If any items are out of stock, we will refund the price paid for those goods as soon as possible, and in any case, within 14 days. For account customers, we may, at our discretion, issue a credit to offset the invoiced amount instead of a refund.
5.2 We make every effort to ensure adequate stock to meet customer demand. However, from time to time, we may limit the sale of certain goods. If we believe that demand may exceed supply, we reserve the right to impose limits on the volume or number of items you can purchase, either on a single order or across multiple orders. These limits will be communicated to you either at the time of ordering, prior to delivery, or at the point of collection.
Manufacturer's Warranties & Guarantees
6.1 Some of our products are sold with a manufacturer’s warranty, guarantee, or similar assurance. Please refer to the relevant product description on our website for further details. Any claims or issues under a manufacturer’s warranty, guarantee, or assurance must be directed to the manufacturer. We accept no responsibility or liability for any warranty, guarantee, or assurance provided by the manufacturer.
6.2 Manufacturer’s warranties, guarantees, or similar assurances apply in addition to your legal rights if you are a consumer.
6.3 Some products may come with an extended manufacturer’s warranty, which may require registration within 28 days of purchase. Please refer to the product documentation for more details.
6.4 Items in the “Parts Catalogue” are covered by a 12-month warranty from the date of sale, as evidenced by the invoice date. The warranty is void if the defect is due to improper installation, misuse, lack of maintenance, tampering, or any unauthorized changes or modifications made to the product. Consumables subject to natural wear and tear, such as belts and filters, are not covered under warranty. Additionally, no warranty is provided for electrical components.
Compressors
6.5 The warranty for compressors sold as spare parts applies only in cases of a "manufacturing defect" attributable to the manufacturer. Warranty claims will only be considered if the following documentation is provided:
- A legible copy of the receipt or invoice, with the description of the done job, systems flushing and receiver dryer replacement included
- Return authorization issued by AC Auto, following a request submitted through the appropriate form available on our website.
If debris is found inside the compressor during inspection, the warranty will be rejected. After 10 calendar days from the issue of the technical report, the unit will be scrapped by default. If you wish to recover the material, you must submit a written request to AC Auto within the 10-day period. The material will be returned "as is" and freight collect.
Preventive actions
6.6 To prevent the compressor failure, we recommend periodically checking system operating pressures, ensuring the condenser is clean, and verifying the functionality of the electric fan control system. Refrigerant should only be charged with the appropriate equipment, and belt tension and compressor bracket condition should be checked during each vehicle service.
- Cancellation, Returns & Refunds
Cancellation
7.1 You may cancel your order and return the items purchased by notifying us within 14 days of the delivery date. If the goods are already in transit or have been delivered, you may need to accept delivery before you can cancel the order. If your order consists of multiple shipments, the 14-day cancellation period begins on the date of delivery of the last shipment.
7.2 You will lose your right to cancel once the 14-day period has expired, unless the goods are faulty or there is another issue covered by your legal rights.
7.3 To exercise your right to cancel, please notify us by phone or email using the contact details provided. If you are cancelling due to a problem with the goods, please inform us of the issue when you cancel.
7.4 If you cancel your order after receiving the goods, you must return them in resalable condition (including original packaging and accessories) without undue delay, and no later than 14 days after notifying us of your cancellation. You will bear the cost of return shipping, unless otherwise agreed (see clause 7.11). For hazardous goods, please follow the manufacturer’s disposal instructions if we agree you may dispose of them. You must return all components, promotional items, free gifts, or any discounted products you received.
7.5 After cancellation, we will refund the amount paid for the cancelled goods (or the part of the order cancelled), subject to clause 7.7. We will process your refund within 14 days from the date:
- You notified us of your cancellation and have not received the goods;
- We receive the goods you have returned;
- You provide proof of return for goods that you have returned but that we have not yet received.
7.6 Refunds will be issued using the same payment method you used for the original purchase.
7.7 We reserve the right to deduct up to 20% from the refund amount if the returned goods show signs of unreasonable use. Unreasonable use includes handling the goods beyond what is necessary to examine their nature, characteristics, and functionality. We may withhold your refund until we have received the goods or proof of return.
7.8 If your order was delivered directly from a supplier and you wish to cancel, please contact us. We will arrange for the supplier to collect the goods, and collection charges may apply.
Faulty Goods
7.9 If the goods are being returned due to being faulty or incorrect, we will cover the return delivery cost. However, we ask that you allow us to choose the carrier for the return. Your right to return faulty or incorrect goods is not limited to the 14-day period in clause 7.1.
7.10 Notwithstanding your general right to cancel orders under clause 7, if you notify us of an issue with the goods within 14 days of delivery or collection, you have the right to reject the goods and receive a full refund. Alternatively, we are happy to provide a replacement.
7.11 If an item develops a fault after 14 days from delivery or collection, we may offer a repair, replacement, price reduction, or refund. If the product is repairable and the manufacturer provides a helpline, repair service, or warranty, we may ask you to contact the manufacturer directly, or we can assist you with this. If no such service or warranty is available, we will either repair the item or, if repair is not possible, replace it with the same or an equivalent model.
Legal Rights as a Consumer
7.12 The provisions of this clause 7 do not affect your legal rights if you are a consumer.
- Liability
8.1 If you purchase goods from us as a consumer (meaning anyone acting outside the course of their business, trade, or profession), to the extent not prohibited by law, we accept no liability for any of the following:
- Loss that is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach, or if it was contemplated by both parties at the time the contract was formed);
- Loss arising when we are not at fault or in breach of these Terms and Conditions;
- Business losses (including loss of profits, business, contracts, goodwill, business opportunities, and similar losses, as well as business interruption).
8.2 If you are a trade customer, we will have no liability to compensate you (whether in contract, tort (including negligence), breach of statutory duty, or otherwise), except for any refund we make under these Terms and Conditions or at our discretion.
8.3 Without prejudice to clause 8.2, if you are a trade customer, we will not be liable to you (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) for any of the following:
(i) Loss of profits, business, contracts, goodwill, business opportunities, or other similar losses, or any business interruption;
(ii) Indirect or consequential loss, nor for any loss that is not a foreseeable consequence of our breach of these Terms and Conditions or our legal duties.
8.4 If you are a trade customer, you acknowledge and agree that these Terms and Conditions constitute the entire and only agreement between us.
8.5 Nothing in these Terms and Conditions affects your legal rights as a consumer, nor does it exclude or limit our liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited by applicable law.
8.6 Goods are intended for use in the Republic of Ireland only and we cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the Republic of Ireland. All goods are sold in accordance with the manufacturer’s specifications and are subject to any qualifications, representations or instructions in the accompanying documentation.
8.7 If you are a trade customer, and subject to clause 8.5, we will not be responsible for the use or installation of any goods by you. If you are a trade customer undertaking work for a third party, you agree to indemnify us and hold us harmless from any liability associated with claims regarding the installation or use of goods supplied by us.
9.Termination
9.1 We may suspend further supply or delivery, stop any goods in transit, or terminate our contract by providing written notice to you if you breach any obligation hereunder, if you become unable to pay your debts when due, or if proceedings are commenced against you (or are likely to be) alleging bankruptcy or insolvency. This includes the appointment of an administrator, receiver, or administrative receiver, or if such an appointment is likely to occur over all or part of your assets. Upon termination, any outstanding payments due to us (even if not yet due) will be immediately payable, and we will have no further obligation to supply goods to you.
10.Events Beyond Our Control
10.1 We will not be liable for any failure or delay in supply or delivery, any damage or defect to goods supplied or delivered, or any other liability caused by circumstances beyond our reasonable control. This includes, but is not limited to, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disasters, failure of telecommunications or transport networks, mechanical failures, acts of God, terrorist attacks, war, civil unrest, strikes, lockouts, industrial disputes, governmental actions, or import/export restrictions.
- User comments, feedback and other submissions
11.1 If, at our request, you submit specific materials (such as contest entries), or if you voluntarily send creative ideas, suggestions, proposals, plans, or other materials (collectively, "comments") via email, online, or postal mail, you agree that we may, at our discretion, edit, copy, publish, distribute, translate, and otherwise use such comments in any medium, without restriction. We are under no obligation to:
(1) maintain the confidentiality of any comments;
(2) pay compensation for any comments; or
(3) respond to any comments.
11.2 You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, or other personal or proprietary rights. Your comments must not contain unlawful, abusive, or obscene material, or any viruses or malware that could harm the functionality of our services or any related website. You may not impersonate another person or mislead us or third parties about the origin of your comments. You are solely responsible for the accuracy of the comments you submit, and we assume no liability for any comments posted by you or third parties.
- General
12.1 If any provision of these Terms and Conditions (including any provision limiting our liability to you) is found to be invalid, illegal, or unenforceable, the remaining provisions will not be affected. Our contract shall be governed by and interpreted in accordance with Irish law.
12.2 You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
12.3 All images are for illustration purposes only. Any accessories or contents shown in images are not included unless stated in the product description.
12.4 These Terms and Conditions apply to both new and refurbished products, sold on this website. All products sold are supported by our Returns Policy. Your statutory rights are not affected.
13.Contact Details
13.1 If you wish to make an order, cancel or discuss your order, or make a complaint with respect to your order, please contact us via our website or feel free to reach out to us:
- Email: info@acauto.ie
- Phone/WhatsApp: + 353 57 912 5751
Our team is available to assist you from 9:00 AM to 5:00 PM, Monday to Friday, excluding public holidays.
By continuing to use our services, you agree to abide by these terms and conditions. It is the customer’s responsibility to review and understand these terms regularly.
Questions about the Terms of Service should be sent to us at info@acauto.ie.